Question 1

Why does App asks for Location Permission?

Accepted Answer

This permission is required for Android devices. This is the Android requirement which is used to discover the nearby devices. Please refer the technical documentation below for more details about this requirement.  https://developer.android.com/guide/topics/connectivity/bluetooth/permissions

Question 2

User Complains about Data not Syncing in App

Accepted Answer

1.  Verify all the required permission are given Android : Location and Bluetooth iOS : Bluetooth 2.  Verify user is standing bare-foot. Data will not be synced if they are standing with socks for example. 3.  At times, user tries to PAIR the device with Bluetooth – typically like Bluetooth. Headphones. This is not required for Lifetrons Scale. 4.  At times for some older Android devices, the Bluetooth misbehaves, in such cases, user needs to Turn ON/OFF Bluetooth and sometimes restarts the Phone. 5. To verify that there's no issues with the device, try with some other Android or iOS phone.

Question 3

How calorie targets are calculated?

Accepted Answer

Our calorie calculator uses the Mifflin St. Jeor equation. TDEE is your ‘Total Daily Energy Expenditure’. This is the amount of energy, i.e. calories, your body burns every day performing its bodily functions and also physical movement like daily activities and exercise. Not everyone’s TDEE is the same, as lots of factors can affect how much energy your body burns every day, like age, gender, height, weight, genetics, and activity level (i.e. how much you move).

Question 4

What is the source of Food Database?

Accepted Answer

The database is from multiple source, however, the main database is from NIN (National Institute of Nutrition) and USDA.

Question 5

Show a step by step process to connect to Smart Analyser

Accepted Answer

Please see a video which shows a live demo of creating an account, adding smart scale, connecting to smart scale and taking measurements.

Question 6

Please advise how to get more accurate measurements

Accepted Answer

Use below tips to get the most accurate and consistent readings from your analyser:   Use Smart Analyser while barefoot. The analyser cannot measure body fat percentage if you are wearing shoes or socks. Make sure your feet are dry before weighing yourself. Place your Smart Analyser on a hard, flat surface during use. Using the analyser on a soft surface - like carpet or linoleum - may affect the accuracy of the readings. Balance your weight evenly between both feet while standing on the device. Weigh yourself at the same time each day to see consistent trends. Your weight and body fat percentage will naturally vary over the course of the day. If your Smart Analyser is picked up and moved between measurements or stored sideways against a wall when not in use, the scale will go through a calibration process the next time it is used for weighing. Up to two consecutive weigh-ins will then be required before your analyser is recalibrated and again displays consistently accurate measurements.

Question 7

Do I need to 'Pair' with Phone Bluetooth to get the Measurements?

Accepted Answer

No, its not required to "Pair" with your phone's Bluetooth. All you need to do is, turn on the Bluetooth and take the measurement. The App will connect to Smart Analyser and show the data in App.

Question 8

Its shows "P1", "P2" on the scale, what is that?"

Accepted Answer

The Analyser try to detect the person based on weight. The P1, P2 indicates, Person 1, Person 2 etc

Question 9

It shows "Lo" on Analyser and doesn't take any measurements"

Accepted Answer

"Lo" indicate the Low Battery. Please replace the batteries with new one and it will start working.

Question 10

What is the best way to get my questions answered for Smart Analyser?

Accepted Answer

Please send email on support@lifetrons.in or WhatsApp on 84211-43434

Question 11

How can I take measurement for my family members?

Accepted Answer

The best way to do is, download the "Lifetrons Health" on your family members phone and get the measurements.    or    Sign-up with using family members phone number (Incase they don't have smart phone) on your phone & get the measurement. So the trends can be measured correctly.

Question 12

Should I use my scale while I am pregnant?

Accepted Answer

It is not recommended to use the Scale for Pregnant women. Though there are no negative reports, but its better not to use.   There's no harm using the Scale to just to check the weight, but do not use App.

Question 13

I see different readings when I weigh, why is that?"

Accepted Answer

First time use of scale will need up to 2-3 times of consecutive weigh-ins for calibration. After that it will display consistent results. The different reading can be show if you do not place your Smart Analyser on a hard, flat surface during use. Using the analyser on a soft surface - like carpet or linoleum - may affect the accuracy of the readings.   If your Smart Analyser is picked up and moved between measurements or stored sideways against a wall when not in use, the scale will go through a calibration process the next time it is used for weighing. Up to two consecutive weigh-ins will then be required before your analyser is recalibrated and again displays consistently accurate measurements   We recommend to weigh yourself at the same time each day to see consistent trends. Your weight and body fat percentage will naturally vary over the course of the day

Question 14

Scale says connected but does not show data in App

Accepted Answer

It means the App is connected to Scale but cannot send data, this normally happens if you are wearing socks or there's something like a tip of pants covering the sensor etc. Make sure you stand on the scale bare-foot and try again. Please reachout to support@lifetrons.in if you have issues connecting to Scale.

Question 15

My Scale doesn't start or Nothing shows up on LED

Accepted Answer

Normally this happens due to 2 problems:      If Batteries are set incorrectly. Please see a quick video to see how to put the batteries correctly.          Or see the quick image for the same.        Another reason is there's a Rust on the battery compartment. There are multiple tips available on google if you search for it. We are sharing one of the simple video availabe on Youtube. Please check this video which shows how to remove the rust.

Question 16

How can I delete my data or account?

Accepted Answer

To delete your data or account, please send us an email on support@lifetrons.in from your email ID. Please specific your account details to verify that its your account. Once verified, you data will be deleted in 30-60 days.

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